Privacy Policy

1. Overview

Ergomon ("we", "us", "our") values your privacy. This policy describes the types of information we collect, how we use it, with whom we share it, and the choices you have regarding your information when you visit our website or use our platform and services (collectively, the "Services").

2. Information We Collect

Personal information

Information you provide directly, such as name, email address, phone number, job title, company, billing details, and uploaded documents (for example, CVs or contracts).

Usage and telemetry data

Technical and usage information collected automatically when you use the Services, including IP address, device and browser information, timestamps, activity logs, meter telemetry ingested into the platform (where you have provided meter access), and performance metrics.

Billing and payment information

Payment method details and billing information necessary to process orders and subscriptions (stored by our payment providers where applicable).

Cookies and similar technologies

We use cookies and similar technologies to provide, secure and analyze the Services, and to personalise your experience. See our Cookie Policy for details.

3. How We Collect Information

We collect information directly from you when you register, submit forms, apply for roles, contact support, or upload documents. We also collect data automatically through your use of the Services and from third-party integrations and service providers (for example, meters, telemetry providers, cloud services and payment processors) where you have authorised access.

4. How We Use Your Information

• Provide, operate and maintain the Services.
• Process subscriptions, billing and payments.
• Analyse telemetry and billing data to generate insights and recommendations.
• Improve and personalise the Services and user experience.
• Communicate with you about account activity, updates and support.
• Detect, prevent and address technical or security issues.
• Comply with legal obligations.

5. Sharing and Disclosure

We do not sell your personal data. We may share information with:

• Service providers and subprocessors who perform services on our behalf (hosting, payments, email delivery, analytics).
• Professional advisors, auditors or legal counsel when required.
• Competent authorities when necessary to comply with legal obligations.
• Affiliates or during a business reorganisation, merger or sale of assets — subject to confidentiality and applicable law.

6. Data Security

We implement administrative, technical and physical safeguards designed to protect your information. These include encryption in transit (TLS), encryption at rest, access controls, monitoring and regular security reviews. No system is perfectly secure — if a data incident occurs we will notify affected users and authorities as required by law.

7. Data Retention

We retain personal data for as long as necessary to provide the Services, to comply with legal obligations, to resolve disputes, and to enforce our agreements. For telemetry and meter data retention we follow the retention periods agreed in your contract or account settings.

8. Your Rights and Choices

Depending on your jurisdiction you may have rights to access, correct, delete, or restrict processing of your personal data, and to receive a copy of your data in a portable format. To exercise these rights or to update your preferences, contact us using the details below. We may require verification before processing such requests.

9. International Data Transfers

Ergomon is hosted on cloud providers that may transfer and store data across different jurisdictions. Where data is transferred internationally we use appropriate safeguards (standard contractual clauses, security controls) to provide adequate protection.

10. Third-Party Services

The Services may contain links to third-party websites or services. We are not responsible for the privacy practices of third parties; please review their privacy notices before providing information.

11. Children

The Services are not directed to children under 13 (or higher age as required by local law). We do not knowingly collect personal information from children. If you believe we have collected information about a child, contact us to request deletion.

12. Changes to this Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When material changes occur we will post a notice on our site and update the effective date above.