How to connect a new meter
Step-by-step guide to connect AMI and submeters to Ergomon using CSV, API or edge gateway.
Read article →Help Center
Find guides, troubleshooting articles, and resources to get the most from Ergomon.
Browse by topic
Popular articles
Understanding your tariff
Learn how we parse utility bills and map charges to help you reduce costs.
Read article →Verify savings
How we measure baseline and verify energy savings after actions are implemented.
Read article →Troubleshooting — Quick fixes
Missing meter data
Check ingestion logs, confirm device timezones and validate CSV timestamps. If issues persist, open a ticket.
Learn more →Dashboard not showing expected metrics
Verify time-range, filters and meter mappings. Rebuild the widget if the underlying dataset changed.
Learn more →Still need help? Submit a ticket
Our support team typically responses within 24–48 hours for non-enterprise customers. For urgent issues use the phone line listed on your contract.
Resources
Copyright © 2025 Powern Solutions.
Ergomon v4.1.18 | Made in India 🇮🇳